Exchange Policy
Thank you for shopping with us at Colorz.lk. We strive to provide you with the best products and service. Please review our exchange policy below:
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Change of Mind: We do not accept exchanges for products due to a change of mind. We kindly request that you carefully consider your purchase before placing an order. We provide detailed information, including sizes, functionality, and usage details, along with images to assist you in making an informed decision.
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Hygiene and Packaging: For items that do not come in sealed packaging, we are unable to accept exchanges if they have been taken out of the store or out of our sight. This policy is in place to maintain hygiene standards and ensure the quality of our products.
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Store Credits: Exchangeable items will be provided in the form of store credits. If you are eligible for an exchange based on our policy, we will issue you store credits that can be used for future purchases at our online store.
We recommend reaching out to our customer support team if you have any questions or concerns regarding our exchange policy or specific products. We are here to assist you and provide the best possible shopping experience.
Refund Policy for Damaged Products
We understand that receiving a damaged product can be disappointing. To ensure a smooth resolution, please carefully review our refund policy for damaged products:
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Reporting Damaged Products: If you receive a damaged product, it is important to inform us immediately upon receiving. Please contact our customer support team and provide them with relevant details, including order number, product description, and clear photographs or videos showcasing the damage.
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Refund Eligibility: In order to be eligible for a refund, it is essential to report the damaged product immediately upon receiving. We highly recommend inspecting your package upon delivery to identify any visible signs of damage. Failure to inform us within this timeframe may result in additional charges for the return or replacement of the product.
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Delivery Charges: If you do not report the damaged product immediately upon receiving, we reserve the right to charge delivery fees for the return or replacement of the product. This policy ensures that we can promptly address the issue and maintain the quality of our products and services.
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Refund Process: Once we have received your report of the damaged product and assessed the provided evidence, we will initiate the refund process. Depending on your preference and the availability of the product, we may offer a refund, replacement, or store credits.
Please note that our refund policy for damaged products applies to cases where the damage occurred during the shipping process or was a result of a manufacturing defect. For issues arising from misuse, mishandling, or normal wear and tear, our standard warranty and return policy will apply.
We are committed to resolving any issues you may encounter with your purchases and ensuring your satisfaction. If you have any further questions or concerns, please reach out to our customer support team, and they will be happy to assist you.
Thank you for your understanding and continued support.